Your source for fossil collecting and geology tools and equipment. |
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Shipping Info can be found here. Please check this if you have questions, and for international orders.
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Policies
General Ordering
Policies
Payment
Shipping
Problems
Privacy
Contact Info
We at Geological Tools and Outfitter, LLC, strive to produce the highest quality products available anywhere. We are confident you will be satisfied with your purchases. However, in the event any merchandise reaches you that is not to your satisfaction for any reason, we want you to know we will do whatever we can within the bounds of our policies to ensure your satisfaction. Please read carefully the following information concerning your order.
Submitting an order through our site indicates your agreement with these policies.
Merchandise will not be shipped
until full payment is received.
All prices and charges are in US Dollars.
All merchandise, prices and charges subject to change without prior
notification.
Warranty:
We warrant merchandise produced by Geological Tools and Outfitter, LLC
to be as described and free of defect within our own quality control
guidelines. Defective merchandise must be reported within 5 days of
receipt and the defect will be remedied by repair or replacement. For
merchandise resold by Geological Tools and Outfitter, LLC the respective
manufacturer's warranty applies.
Errors:
Geological Tools and Outfitter, LLC is not responsible for errors concerning
merchandise on this site. These errors may take the shape of typos,
products accidentally represented by the wrong photo, or any other human
error in the production of this site's pages. Geological Tools and Outfitter,
LLC does not engage in any business practice aimed at misleading customers.
If you find or suspect any errors, please contact us at orders@geo-tools.com
immediately so that we may fix it promptly.
Variances:
Merchandise on our site may vary in the following aspects:
The color of items represented on your computer screen are NOT exact
colors. (Monitors show colors differently.)
Product photos do not represent the actual size of merchandise items.
(Please note approximate size in item description.)
Availability:
Availability of some products is estimated based on our current or anticipated
product flow. We will make every effort to meet the estimated shipping
time we provide you with at time of order. However, items ordered in
unanticipated quantities may delay shipment of your order. You will
be notified by E-mail if any of your items are out-of-stock and a new
estimated delivery schedule will be noted.
Payment Methods:
Credit Card: Paypal. By offering credit card payments through a third
party payment service we are able to minimize fees. We accept Mastercard,
Visa, Discover, and American Express cards for payment in full for your
order.
Cashier or certified check, traveler's check, or money order: Your order
will be processed immediately upon receipt of payment.
Personal checks: We gladly accept your personal check and will process
your order upon acknowledgment that your check has cleared.
Tax:
We are required to charge sales tax on purchases delivered to locations
within the state of Utah. For Utah orders, sales tax will automatically
be added to your total amount due.
Canceling an Order:
You may cancel your order prior to our shipping it to you.
Shipping Charges:
In order to fairly ship items to you we have made an effort to represent
real shipping costs. We accomplish this by charging a handling fee of
$5.50 for most items, plus the additional shipping cost to cover the actual
expenses. There are a few items that are small enough not to require
the $5.50 charge. There are also item, such as the large bars, that require
additional charges. If at any time the shipping charges do not fairly
represent the shipping costs we will refund you a portion of the shipping
charges. This occasionally happens and we strive to ensure you are satisfied.
We always attempt to ship your package the same day, however we will ship within 1 business day of receiving
your order in most cases. We will contact you if there is an item that is backordered and will not be able to ship within 3 business days.
We ship most items via, FedEx Ground and USPS Priority Mail with delivery confirmation. When we do so you will receive an email confirming that your package has shipped. For very small and lightweight packages we will often use USPS First Class mail. In this case there is no confirmation of shipment or delivery, but it is the best way to keep our costs down and pass along savings to you.
If you would like to use an alternate method of shipment, please feel free to give us a call and we will be happy to use whatever method will best meet your needs. This may also require additional charges.
High value packages may require signature for delivery. Otherwise it is not our normal practice to require a signature on delivery and it is your responsibility to notify us if you require this. You will also be required to pay additional for this service if requested.
All packages are FOB Shipping Point, typically Brigham City, UT USA.
Shipping Methods:
We use the following shipping methods. Fed Ex (Federal Express), USPS (United States Postal Service). All shipments will be
sent via the best value. We will choose the best service provider based
on the cost of shipping the ordered items.
International orders:
Orders will be shipped via USPS (United States Postal Service) unless
prior arrangements are made.
We do not include the cost of duties, taxes, customs, etc... that may be due upon delivery. These will be your responsibility, if they are charged. We have no control over these charges.
We reserve the right to refuse shipments and reimburse funds to International
customers. The shipping structure
contained in the automatic payment is based on shipping rates inside the USA and may not cover the actual cost of
shipping. If this is the case we will request additional funds before shipment. Expect to receive an email from us requesting additional funds prior to us shipping international packages. We appreciate your cooperation in this matter.
Credit Card orders:
Orders will only be shipped to the billing address on the card. If the
billing address is not a carrier-deliverable address, contact Geological
Tools and Outfitter, LLC.
Delivery:
After merchandise has been properly delivered, Geological Tools and
Outfitter, LLC is not responsible for any damage, loss, or theft that
results from the negligence of the purchaser.
What to do if your order arrives
damaged:
If the package your order arrives in appears to be damaged, do not let
the delivery personnel leave without opening the package and inspecting
the contents. Damage claims should be made with the shipping company.
The driver should help you file the claim form.
If the driver has left and you discover damage, save all shipping and
packing material and contact the shipping company to file a claim.
Returns:
If you have a need to return items it is your responsibility to contact us and receive approval prior to shipping the items to us. No replacement, credit, or exchange will be given without
a approved request. If your return is authorized, we will provide instructions on how to return the items.
No replacement, credit, or exchange will be given prior to our inspection
of returned merchandise.
Defective Merchandise:
We will do our very best to ensure that your order will be of the highest
quality, free of defects of any kind. In the event, however, that you
do receive defective merchandise from us, no restocking fee or return
shipping costs will be billed to you. You must describe in detail on
your return request the nature of the defect. Upon inspection of
the returned item, if we agree that the material was defective, it will
be repaired or replaced at our option.
Exchanges:
All exchanges, except approved returns of defective merchandise, may be
subject to a 5% restocking fee. All shipping charges are your responsibility.
If your new order plus fees and shipping, is less than your refund value,
you may establish credit with us (in the form of a gift certificate)
for future purchases, or, at your request, we will credit your charge
card, or will mail you a check for the amount due you. If your new order
plus fees exceeds the refund value, we will notify you by E-mail of
the balance due. Your new order will be shipped when we have received
full payment.
Refunds:
If you require a cash refund rather than an exchange or replacement
(after we receive returned merchandise in good condition), this will
be handled as follows:
Credit card orders - a credit will be made to your credit card account,
or paypal, for the price of the item returned.
Cashier, personal, or certified check, or money order - We will send
a check to you for the value of merchandise returned. If the return
is due to a mistake of the customer, the cost of shipping and handling
will not be refunded.
Effective 2/8/2003
Privacy Notice Table Of Contents:
- Our Commitment To Privacy
- The Information We Collect
- How We Use Information
- Our Commitment To Data Security
- Our Commitment To Children's Privacy
- How To Access Or Correct Your Information
- How To Contact Us
Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Name
Address
Email address
Phone number
Credit/Debit Card Information is collected when you use the secure server used by Paypal.
The Way We Use Information: We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. If you contact us we reserve the right to provide you information concerning product sales or other promotions. You may respond to these emails and request to be removed from our mailing list. If you choose not to purchase items on our site you can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by personally contacting me at glade@geo-tools.com. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. --------------------------------------------------------------------------------
Phone orders
8 a.m. - 8 p.m. MST
1-435-225-6421
Technical ???'s
1-435-225-6423 or
1-435-225-8665
Fax
1-435-487-9063
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